CONTACT / FAQ
At Masterworks Frames we want to ensure that you have a great experience throughout the ordering process and receive a beautiful handmade original that you absolutely love. If there is anything that you need please keep in touch!
Have any questions or concerns?
We’re always ready to help!
Call us at
801-380-0507
or send us an email to:
Ready to go ahead and request a quote: visit our order form here:
lOCATION & HOURS
1518 West 400 South
Orem, UT 84058
Phone: 801-380-0507
Mon-Fri: 9:00am-6:00pm
off hours by appointment
FAQ
Do I need and appointment?
No appointment is needed, however Michael is the Designer and owner so an email or text is helpful to make sure he will be in when you come.
How do I return an item?
We have a one year warranty on almost all frames. Just send us an email and we will take care of you.
Do you install?
We only install commercial mirrors for the church of Jesus Christ of Latter-Day Saints
What if I am not satisfied with my order?
At Masterworks we pride ourselves on customer satisfaction. Our satisfaction rating is 99.6%. If you are not happy with your frame for whatever reason, we will fix it or re make it.
What is your lead time?
For orders of 1 to 7 frames we typically are about 3 weeks until pickup or delivery.
Can you match any image?
YES because we have an in house sculptor, multiple designers and wood carvers we can create virtually any project you have in mind.